This is a single
speech (house debate) resource
from the openparliament.ca API. If you’re new here, you might want to look at the documentation. If API and JSON are gibberish to you, you’re better off at our main site.
This is a single
speech (house debate) resource
from the openparliament.ca API. If you’re new here, you might want to look at the documentation. If API and JSON are gibberish to you, you’re better off at our main site.
{
"time": "2019-05-17 13:05:00",
"attribution": {
"en": "Ms. Marilyn Gladu (Sarnia\u2014Lambton, CPC)",
"fr": "Mme Marilyn Gladu (Sarnia\u2014Lambton, PCC)"
},
"content": {
"en": "<p data-HoCid=\"5929690\" data-originallang=\"en\">Mr. Speaker, one of the concerns I have with the legislation has to do with the length of time it would take to respond to a complaint. As I understand, it can be many months, if ever, before a person gets a response to a complaint about CBSA. By putting in place a parallel system, allowing for two different ways to complain, with two different trees, so to speak, that have to stay in communication with one another so everyone knows what is going on, I am concerned that it could take even longer to get an answer.</p>\n<p data-HoCid=\"5929691\" data-originallang=\"en\">Is there a service standard today for response time regarding complaints about CBSA? If so, how does the government expect the new proposed system to improve that length of time?</p>",
"fr": "<p data-HoCid=\"5929690\" data-originallang=\"en\">Monsieur le Pr\u00e9sident, l'une des choses qui m'inqui\u00e8tent au sujet du projet de loi, c'est le temps qu'il faudra pour r\u00e9pondre \u00e0 une plainte. Si je comprends bien, on pourrait attendre des mois avant d'obtenir une r\u00e9ponse \u2014 si on en re\u00e7oit une \u2014 au sujet d'une plainte concernant l'Agence des services frontaliers du Canada. Je crains que, en mettant en place un syst\u00e8me parall\u00e8le, qui offrirait une autre fa\u00e7on de porter plainte \u2014 il y aurait en quelque sorte deux branches \u2014 et qui devrait rester en communication avec l'autre syst\u00e8me pour que tout le monde sache ce qui se passe, il faille encore plus de temps pour obtenir une r\u00e9ponse.</p>\n<p data-HoCid=\"5929691\" data-originallang=\"en\">Existe-t-il actuellement une norme de service pour le d\u00e9lai de r\u00e9ponse relativement aux plaintes concernant l'Agence des services frontaliers du Canada? Le cas \u00e9ch\u00e9ant, comment le gouvernement s'attend-il \u00e0 ce que le nouveau syst\u00e8me am\u00e9liore ce d\u00e9lai?</p>"
},
"url": "/debates/2019/5/17/marilyn-gladu-3/",
"politician_url": "/politicians/marilyn-gladu/",
"politician_membership_url": "/politicians/memberships/4197/",
"procedural": false,
"source_id": "10644251",
"h1": {
"en": "Government Orders",
"fr": "Ordres \u00e9manant du gouvernement"
},
"h2": {
"en": "Royal Canadian Mounted Police Act",
"fr": "La Loi sur la Gendarmerie royale du Canada"
},
"document_url": "/debates/2019/5/17/",
"related": {
"document_speeches_url": "/speeches/?document=%2Fdebates%2F2019%2F5%2F17%2F"
}
}