This is a single
speech (committee meeting) resource
from the openparliament.ca API. If you’re new here, you might want to look at the documentation. If API and JSON are gibberish to you, you’re better off at our main site.
This is a single
speech (committee meeting) resource
from the openparliament.ca API. If you’re new here, you might want to look at the documentation. If API and JSON are gibberish to you, you’re better off at our main site.
{
"time": "2019-06-06 12:00:00",
"attribution": {
"en": "Mr. Kerry Diotte (Edmonton Griesbach, CPC)",
"fr": "M. Kerry Diotte (Edmonton Griesbach, PCC)"
},
"content": {
"en": "<p data-HoCid=\"5994211\" data-originallang=\"en\">Mr. Ricard, the work you do is invaluable. I think everybody in this room has had frustration with call centres, whether of a government department, a bank, a retailer, or whatever. I think that regardless of our political stripes we all want to solve this. I'm sure your work is a good start to doing so.</p>\n<p data-HoCid=\"5994212\" data-originallang=\"en\">It seems pretty clear that we need to get some benchmarking done for these call centres. I think you mentioned that Canadians expect a call to be answered within seven minutes.</p>\n<p data-HoCid=\"5994213\" data-originallang=\"en\">What is best practice in the industry? Have you looked around? Have you gauged it in the private sector or in other levels of government, etc.?</p>",
"fr": "<p data-HoCid=\"5994211\" data-originallang=\"en\">Monsieur Ricard, le travail que vous faites est inestimable. Je pense que tout le monde dans cette salle a \u00e9prouv\u00e9 de la frustration \u00e0 l'\u00e9gard des centres d'appels, qu'il s'agisse d'un minist\u00e8re, d'une banque, d'un d\u00e9taillant, etc. Je pense que peu importe nos id\u00e9es politiques, nous voulons tous r\u00e9gler ce probl\u00e8me. Je suis s\u00fbr que votre travail est un bon point de d\u00e9part.</p>\n<p data-HoCid=\"5994212\" data-originallang=\"en\">Il semble assez clair que nous devions faire des analyses comparatives pour ces centres d'appels. Je crois vous avoir entendu dire que les Canadiens s'attendent \u00e0 ce qu'on r\u00e9ponde \u00e0 leur appel dans les sept minutes.</p>\n<p data-HoCid=\"5994213\" data-originallang=\"en\">Quelle est la pratique exemplaire dans l'industrie? Avez-vous regard\u00e9 autour de vous? Avez-vous \u00e9valu\u00e9 ce qui se fait dans le secteur priv\u00e9 ou \u00e0 d'autres paliers de gouvernement, etc.?</p>"
},
"url": "/committees/human-resources/42-1/151/kerry-diotte-1/",
"politician_url": "/politicians/kerry-diotte/",
"politician_membership_url": "/politicians/memberships/4429/",
"procedural": false,
"source_id": "10684981",
"document_url": "/committees/human-resources/42-1/151/",
"related": {
"document_speeches_url": "/speeches/?document=%2Fcommittees%2Fhuman-resources%2F42-1%2F151%2F"
}
}