This is a single
speech (committee meeting) resource
from the openparliament.ca API. If you’re new here, you might want to look at the documentation. If API and JSON are gibberish to you, you’re better off at our main site.
This is a single
speech (committee meeting) resource
from the openparliament.ca API. If you’re new here, you might want to look at the documentation. If API and JSON are gibberish to you, you’re better off at our main site.
{
"time": "2021-05-06 17:25:00",
"attribution": {
"en": "Hon. Percy E. Downe",
"fr": "L'hon. Percy E. Downe"
},
"content": {
"en": "<p data-HoCid=\"6716721\" data-originallang=\"en\">Sure.</p>\n<p data-HoCid=\"6716722\" data-originallang=\"en\">It's the senior management of the CRA, and I have a long list that I can send the committee, if you're interested. </p>\n<p data-HoCid=\"6716723\" data-originallang=\"en\">Let me give you one example of the problem at CRA. They announced in 2017 that 90% of calls to the agency were successfully connected to an agent or an automatic help line. The Auditor General investigated that claim and found out that they blocked 29 million of them. That meant that the overall success was 36%. Now, what agency of government thinks it's acceptable to claim 90%, when they block 29 million of the calls and then don't include them? </p>\n<p data-HoCid=\"6716724\" data-originallang=\"en\">There's a long list of the ways in which they conduct themselves. I have not seen anywhere else in my experience in provincial or federal government that an agency or a department of government operates this way.</p>",
"fr": "<p data-HoCid=\"6716721\" data-originallang=\"en\">Bien s\u00fbr.</p>\n<p data-HoCid=\"6716722\" data-originallang=\"en\">Il s'agit de la haute direction de l'Agence du revenu, et j'ai une longue liste que je peux transmettre au Comit\u00e9, si cela vous int\u00e9resse.</p>\n<p data-HoCid=\"6716723\" data-originallang=\"en\">Permettez-moi de vous donner un exemple du probl\u00e8me. L'Agence a annonc\u00e9 en 2017 que 90 % des appels re\u00e7us ont \u00e9t\u00e9 achemin\u00e9s avec succ\u00e8s \u00e0 un agent ou \u00e0 une ligne d'aide automatique. La v\u00e9rificatrice g\u00e9n\u00e9rale a enqu\u00eat\u00e9 sur cette affirmation et a d\u00e9couvert qu'on avait bloqu\u00e9 29 millions d'appels. Cela veut dire que le succ\u00e8s global \u00e9tait de 36 %. Or, y a-t-il un organisme gouvernemental qui puisse se targuer d'avoir r\u00e9ussi \u00e0 90 %, alors qu'il bloque 29 millions d'appels sans les comptabiliser?</p>\n<p data-HoCid=\"6716724\" data-originallang=\"en\">Il y a une longue liste de leurs fa\u00e7ons de se conduire. Je n'ai vu nulle part ailleurs, que ce soit \u00e0 l'\u00e9chelle provinciale ou f\u00e9d\u00e9rale, un organisme ou un minist\u00e8re fonctionner de la sorte.</p>"
},
"url": "/committees/finance/43-2/40/percy-e-downe-7/",
"politician_url": null,
"politician_membership_url": null,
"procedural": false,
"source_id": "11294599",
"document_url": "/committees/finance/43-2/40/",
"related": {
"document_speeches_url": "/speeches/?document=%2Fcommittees%2Ffinance%2F43-2%2F40%2F"
}
}